FREQUENTLY ASKED QUESTION

How can I place orders ?

Orders can be placed securely Online, Instore or by Phone.

What payment methods are accepted online ?

Payment for orders placed online can be made securely by Paypal - If you don't have a Paypal account you can check out as a guest using your preferred credit/debit card.

Who do we use for delivery and what are our delivery charges ?

We use Royal Mail for dispatching our orders. Delivery Charges will be calculated at the checkout and you can select which postage option you prefer.

How long will delivery take ?

Special Delivery orders placed by 3pm Monday to Friday will be dispatched the same day so long as stock is available. Standard Delivery orders will be dispatched same day / next day as long as stock is available. Orders placed over the weekend will not be dispatched until Monday.

Can I place Click and Collect orders ?

Click and Collect orders can be placed online or over the phone. Once we receive your order we will confirm the stock is available and when your item is ready for collection from our Shop in Sudbury.

What if stock is not available ?

We make very effort to ensure the website stock is updated and accurate. However if your item is not available we will contact you to confirm your options and if necessary offer a refund.

What happens if the item does not fit or I need to return it ?

So long as the item is still labelled and packaged and has not be worn other than to try it on, items can be returned to us for exchange of size or refund. Please send back the copy of your order in the parcel stating if you wish to swap size or require a refund.

What are your shop opening hours ?

Our shop is open Monday to Friday - 9am to 5pm excluding Bank Holidays and our Christmas closure.